Refund policy

Olive Flame, LLC - Refund Policy - Effective June 2026

We stand behind our product. If something is wrong, we will make it right.

Damaged or incorrect orders If your order arrives damaged, incorrect, or in a compromised frozen state, email us at operations@oliveflame.com within 48 hours of delivery with a photo. We will reship or refund in full - your choice.

Quality issues If you are not satisfied with the quality of the product, contact us within 48 hours of delivery. We will work with you to make it right. We take every complaint seriously - it is direct feedback on our standard.

Change of mind Because our product is perishable frozen food, we cannot accept returns. If you need to cancel an order before it ships, email us immediately at hello@oliveflame.com and we will cancel and refund in full.

Refund timeline Approved refunds are processed within 5 business days back to your original payment method.

Contact operations@oliveflame.com - Olive Flame, LLC - Arlington, Virginia